This Order Cancellation Policy explains under what circumstances orders may be cancelled, how to submit a cancellation request, and how refunds are processed after a successful cancellation.
1. Order Cancellation Conditions
Orders that have not yet been shipped may be eligible for cancellation.
If you wish to cancel an order, please contact us as soon as possible. The earlier you submit a cancellation request, the more likely we are to process the cancellation before the order enters the shipping process.
All cancellation requests are subject to confirmation based on the current status of the order. Submitting a cancellation request does not mean the order has been successfully cancelled.
An order is considered successfully cancelled only after we confirm the cancellation request and verify that the order has been cancelled.
Because orders may quickly enter processing, packaging, or shipping stages after submission, we cannot guarantee that all cancellation requests will be completed before shipment.
2. Shipped Orders
Once an order has been shipped, it cannot be directly cancelled.
If your order has already been shipped, we recommend waiting for the merchandise to be delivered. After receiving the merchandise, you may review our Return and Refund Policy to confirm whether the order qualifies for return and refund.
Return or refund requests for delivered merchandise will be processed in accordance with the applicable Return and Refund Policy.
3. How to Request an Order Cancellation
To cancel an order, please contact us as soon as possible.
Email: hello@firocantoor.com
Email is our preferred method of contact for cancellation requests.
You may also contact us by phone:
Phone: +1 (414) 385-7296
To help us identify your order, please provide the following information to the extent possible:
- Order Number;
- Customer Name;
- Email Address;
- Payment Confirmation or other order transaction information;
- Cancellation Reason; and
- Other information that may assist in identifying the order.
To protect your payment information, please do not send full credit card numbers, CVV, security codes, passwords, or other sensitive payment credentials via email.
4. Cancellation Request Review and Confirmation
After receiving a cancellation request, we will review it as soon as possible.
We will:
1. Verify the order information;
2. Check the current status of the order;
3. Confirm whether the order has already been shipped or has entered a processing stage that cannot be stopped;
4. Process the cancellation request if the order still meets the cancellation conditions;
5. Notify you promptly if the order cannot be cancelled; and
6. Confirm the cancellation result and process the refund in accordance with applicable procedures if the cancellation is successful.
A cancellation request is formally effective only after we confirm that the order has been successfully cancelled.
5. Refund After Successful Cancellation
If your cancellation request is approved, we will process the applicable refund within 1–5 business days after the cancellation confirmation.
Refunds are generally processed back to the original payment account via the original payment method.
Please note that the 1–5 business day timeframe is our refund processing time and does not guarantee that the refund funds will be credited within that period.
After the refund is processed, the actual crediting time may vary depending on the processing times of your bank, credit card issuer, payment service provider, or other financial institution. The final crediting time is not fully within our control.
If the refund has been processed but you have not received it within a reasonable time, you may first contact the relevant financial institution for inquiry, or contact us for assistance in verifying the refund status.
6. If the Order Cannot Be Cancelled
If the order has already been shipped or has entered a processing stage that cannot be stopped and therefore cannot be cancelled, we recommend that you wait for the merchandise to be delivered.
After the merchandise is delivered, you may review our Return and Refund Policy.
If the order meets the applicable return conditions, you may submit a return request in accordance with that policy.
This Cancellation Policy does not separately establish new return periods, return conditions, or refund conditions.
7. Contact Us
If you have any questions about order cancellation, cancellation requests, or refund processing, please contact us.
Email: hello@firocantoor.com
Phone: +1 (414) 385-7296
Address: 8516 W Maple St, Milwaukee, WI 53214, US
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (ET)