Welcome to our website. These Terms of Service set forth the basic rules governing your access to and use of the website, browsing merchandise, creating an account (if applicable), submitting orders, making payments, and using related services.
By accessing or using this website, you agree to comply with these Terms of Service and the applicable policies on this website. If you do not agree to these terms, please stop using this website.
1. Introduction and Scope of These Terms
These Terms of Service apply to your access to and use of the website, as well as purchases of merchandise made through the website.
These terms, together with our Shipping Policy, Cancellation Policy, Return and Refund Policy, and Privacy Policy, constitute the applicable rules governing website use and merchandise purchases.
By using this website or submitting an order, you confirm that you have had the opportunity to review the applicable purchasing conditions and relevant policies.
2. User Accounts and Usage Responsibilities
If the website provides account functionality, you are required to provide accurate and complete information and to properly protect your account login credentials.
You are reasonably responsible for activities conducted through your account. If you become aware of unauthorized access to or use of your account, please contact us promptly.
You may not use this website to engage in the following activities:
- Activities that violate applicable laws or regulations;
- Fraud, deception, or other abusive conduct;
- Unauthorized access to the website, servers, or other systems;
- Interference with the normal operation or security of the website;
- Uploading or transmitting malicious code, viruses, or other harmful content;
- Infringing upon the intellectual property rights, privacy rights, or other legitimate rights of others; or
- Improper use of website features or services.
3. Website Use and Our Responsibilities
We make reasonable efforts to maintain the normal operation of the website and to provide accurate, useful, and timely information to the extent possible.
However, the website may become temporarily inaccessible or experience partial functional issues due to maintenance, technical problems, network failures, third-party service interruptions, or other circumstances beyond reasonable control.
We do not guarantee that the website will be uninterrupted, entirely error-free, or always available.
If website content or services change for reasonable technical, operational, or other reasons, we may make adjustments based on the actual circumstances.
4. Merchandise, Inventory, and Pricing
We make reasonable efforts to provide accurate product descriptions, images, dimensions, materials, colors, and other merchandise information.
Due to display devices, screen settings, lighting, production batches, and other factors, product images on the website may have reasonable differences from the actual merchandise in terms of color, appearance, or other details.
Merchandise inventory may change at any time. The display of a product as in stock on the website does not guarantee that the product will remain available after you submit an order.
If a product becomes unavailable after an order is submitted, we will notify you where reasonably possible and handle the relevant order in accordance with applicable policies and law.
The price of merchandise is the price displayed on the website at the time you submit the order.
Prices may change before the order is submitted.
If we discover a material pricing error, we may cancel the affected order to the extent permitted by applicable law and notify you promptly. If the order has been paid for, we will process the applicable refund in accordance with applicable policies.
5. Orders and Payments
Submitting an order does not mean the order has been finally accepted or confirmed.
We may review orders based on merchandise availability, merchandise information, payment verification, shipping information, or other reasonable factors.
If we are unable to accept or fulfill an order, we will notify you where reasonably possible and process any applicable refund in accordance with applicable policies and law.
You are responsible for providing accurate billing information, payment information, and shipping information.
You must complete payment using the payment methods provided on the checkout page.
Payments may be processed by third-party payment service providers in accordance with their applicable service procedures. We will not ask you to send full credit card numbers, CVV, security codes, passwords, or other sensitive payment credentials via email.
6. Shipping
We currently offer shipping services within the continental United States.
Orders are typically processed within 1–3 business days.
After the order is processed and handed over to the carrier, the estimated shipping time is typically 6–10 business days.
Depending on the delivery address, availability, and order requirements, we may use the following carriers:
- FedEx
- DHL Express
- UPS
Shipping costs are as follows:
- Orders below €169.99: Shipping fee is €9.99;
- Orders of €169.99 or above: Free shipping.
Applicable taxes are included in the price of the relevant merchandise. We engage logistics service providers to handle applicable customs clearance procedures, and consumers are not required to pay additional customs clearance fees upon delivery of the merchandise.
Shipping times are estimates and are not guaranteed delivery dates. Carrier performance, severe weather, holidays, natural disasters, unexpected shipping issues, or other circumstances may cause changes in delivery times.
Consumers are responsible for providing accurate and complete delivery addresses.
After the order is shipped, consumers may use tracking information to check the delivery status once logistics information becomes available.
For complete shipping rules, please review our Shipping Policy.
7. Order Cancellation
Orders that have not yet been shipped may be eligible for cancellation, but cancellation requests are subject to review and confirmation based on the current status of the order.
Consumers may submit cancellation requests via email or phone. Email is the preferred method of contact.
Because orders may quickly enter processing, packaging, or shipping stages after submission, we cannot guarantee that all cancellation requests will be completed before shipment.
Submitting a cancellation request does not mean the order has been cancelled. The cancellation is formally effective only after we confirm that the order has been successfully cancelled.
Once an order has been shipped, it cannot be directly cancelled.
If the order has already been shipped, consumers are advised to wait for the merchandise to be delivered and, if eligible, apply for a return and refund in accordance with the Return and Refund Policy.
If a cancellation request is approved, we will process the applicable refund within 1–5 business days after the cancellation confirmation.
Refunds are generally processed back to the original payment account via the original payment method.
The 1–5 business day timeframe is our refund processing time and does not guarantee that the funds will be credited within that period. The actual crediting time depends on the processing times of the bank, credit card issuer, payment service provider, or other financial institution.
For complete cancellation rules, please review our Cancellation Policy.
8. Returns, Exchanges, and Refunds
We offer return services in accordance with the Return and Refund Policy.
We do not offer direct exchanges.
Eligible consumers may generally apply for a return and refund within 30 days after receiving the merchandise, subject to the specific conditions and requirements set forth in the Return and Refund Policy.
The 30-day return period is a voluntary return service we provide and does not affect other non-waivable rights consumers are entitled to under applicable law.
Returns initiated by consumers may be subject to applicable return shipping fees or other reasonable return-related costs.
If the merchandise has quality issues, is damaged during shipping, or if the wrong item was received, we will determine the appropriate course of action based on the specific circumstances, applicable policies, and law.
If the merchandise is damaged due to consumer reasons or does not meet applicable return requirements, the refund may be adjusted or may not be eligible, to the extent permitted by applicable law.
After the returned merchandise is received and verified, applicable refunds are typically initiated within 1–5 business days.
Refunds are generally processed through the original payment method.
The actual crediting time depends on the processing times of the relevant bank, credit card issuer, payment service provider, or other financial institution.
For complete return and refund rules, please review our Return and Refund Policy.
9. Privacy and Data Protection
We collect, use, store, and share personal information in accordance with the Privacy Policy.
Depending on the actual use of the website and related services, we may collect information related to orders, contact details, accounts (if applicable), devices, website usage, and information collected through cookies and similar technologies.
Cookies and similar technologies may be used for the normal operation of the website and other applicable purposes. The use and management of cookies will be handled in accordance with applicable law and, where applicable, the choices made by consumers.
Under applicable law, consumers may have certain rights regarding their personal information, such as access, correction, deletion, restriction or objection to certain processing, obtaining applicable copies of data, and withdrawing consent where processing is based on consent.
If the GDPR applies to relevant personal data processing, we will apply the appropriate legal basis based on the specific processing purpose and actual circumstances.
We also comply with applicable U.S. federal and state privacy and data protection laws.
For specific rules regarding personal information processing, please refer to the Privacy Policy on the website.
10. Intellectual Property
Unless otherwise stated, the website and its content, including but not limited to text, product descriptions, images, graphics, page designs, software, trademarks, and other materials, are protected by applicable intellectual property laws.
You may access and use the website content for personal, non-commercial shopping purposes.
Without proper authorization, you may not copy, modify, distribute, publicly display, commercially use, or otherwise improperly use protected website content.
These terms do not grant you any intellectual property license beyond normal website use.
11. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, the website and related services are provided on an "as is" and "as available" basis.
We do not guarantee that the website will be uninterrupted, entirely free of technical errors, or always without faults.
To the maximum extent permitted by applicable law, we may reasonably limit our liability for certain indirect, incidental, special, or consequential damages arising from the use of the website or related services.
However, nothing in these terms is intended to exclude, limit, or diminish any liability, consumer rights, or legal remedies that cannot be excluded or limited under applicable law.
12. Governing Law and Dispute Resolution
The interpretation and application of these Terms of Service are, in principle, governed by the laws of the State of Wisconsin and applicable U.S. federal laws, unless otherwise provided by applicable law.
These terms do not exclude any rights and remedies that consumers are entitled to under their applicable law and that cannot be waived or limited.
If a dispute arises between you and us concerning the website, orders, or merchandise purchases, we recommend that you contact us first so that both parties may attempt to resolve the issue directly.
If the dispute cannot be resolved through direct communication, it will be handled in accordance with applicable law.
These terms do not require consumers to waive mandatory rights granted by applicable law, nor do they independently establish additional mandatory arbitration, class action waivers, or exclusive forum selection arrangements.
13. Amendments to These Terms
We may update these Terms of Service from time to time due to business changes, service changes, legal requirements, or other reasonable reasons.
Updated versions will be posted on the website.
If applicable law requires us to notify consumers through other means, we will provide such notice in accordance with applicable law.
Continued use of the website after the updated terms take effect may mean that you are bound by the updated terms, but the specific scope of application is subject to applicable law.
14. Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, such provision will be interpreted or adjusted as necessary to the extent permitted by law.
The remaining provisions will continue to be effective to the extent permitted by applicable law.
15. Entire Agreement
These Terms of Service, together with the policies expressly referenced or applicable on the website, constitute the general rules governing your use of the website and purchases made through the website.
If there is a conflict between these Terms of Service and applicable law or non-waivable rights of consumers, applicable law and the relevant consumer rights shall prevail.
Specific shipping, cancellation, return, refund, and privacy matters shall be handled in accordance with the respective dedicated policies.
16. Contact Us
If you have any questions about these Terms of Service, orders, or website use, please contact us.
Email: hello@firocantoor.com
Phone: +1 (414) 385-7296
Address: 8516 W Maple St, Milwaukee, WI 53214, US
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (ET)