We are committed to providing a clear and convenient checkout experience. Consumers may select available card payment methods at checkout and complete payment by following the instructions on the page.
Accepted Payment Methods
We accept the following credit and debit cards:
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
The specific payment options available are subject to what is displayed at checkout.
Payment Process
Generally, the payment process is as follows:
1. Select merchandise and proceed to the checkout page.
2. Fill in the necessary payment and billing information.
3. Review the order, merchandise, and payment information.
4. Submit payment.
5. After payment is successfully authorized or confirmed, the order proceeds to the subsequent processing stages.
Orders are typically processed after payment confirmation in accordance with our applicable shipping policy, with order processing times generally being 1–3 business days.
Payment Authorization
Payments may be subject to authorization or verification. If payment cannot be successfully authorized or confirmed, the order may not proceed to processing.
If payment fails, please check the payment information you provided, confirm that the card is valid and has sufficient available credit or balance. If necessary, you may also contact your card issuer.
If the issue persists, please contact us for assistance.
Payment Information Security
We take consumer payment information and personal information seriously and take reasonable measures to protect such information.
To protect your account and payment security, please do not send the following via regular email:
- Full card number
- CVV or security code
- Account password
- Other sensitive authentication information
We do not make absolute or unverifiable guarantees regarding payment security on this page.
Refunds
Eligible refunds are typically issued back to the original payment method.
Where applicable, after returned merchandise is received and verified, refunds are typically initiated within 1–5 business days. The actual crediting time depends on the original payment method and the relevant financial institutions.
For information regarding returns, refunds, and applicable conditions, please refer to the Return and Refund Policy on our website.
Payment Issues
If you encounter payment issues, please prepare the following information to the extent possible:
- Order number (if available)
- Name used when placing the order
- Email address associated with the order
- A brief description of the payment issue
Please do not provide full card numbers, CVV, or account passwords via email.
Contact Us
If you have questions about payments, orders, or other shopping matters, you may contact us through the following channels.
Email: hello@firocantoor.com
Phone: +1 (414) 385-7296
Address: 8516 W Maple St, Milwaukee, WI 53214, US
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (ET)