We offer the following return and refund services. Please read this policy before submitting a return request to understand the return conditions, return costs, and refund process.
30-Day Voluntary Return Policy
Unless otherwise required by applicable law, consumers may submit a return request within 30 days after receiving the merchandise.
The 30-day return period is a voluntary return service we provide and does not affect other rights consumers are entitled to under applicable law.
Rights Granted by Applicable Law
This policy does not limit the rights that consumers are entitled to under applicable law and that cannot be excluded or restricted.
If applicable law requires other return, refund, or consumer relief measures, we will handle the matter in accordance with legal requirements.
No Exchanges
We do not currently offer merchandise exchanges.
If you need to exchange an item, you may apply for a return in accordance with this policy. After the return is approved and the refund is completed, you may place a new order for the desired item.
Return Eligibility
Return requests generally must be submitted within 30 days after receiving the merchandise.
Returned merchandise should be kept in a reasonable return condition and should be packaged and shipped in accordance with our return instructions.
If the merchandise is damaged due to consumer reasons or does not meet applicable return requirements, we may adjust or refuse the refund based on the actual condition of the merchandise, unless otherwise required by applicable law.
How to Apply for a Return
Consumers should submit a return request via email and provide the following information:
- Order number
- Reason for return
- Product name or relevant product information
- Current condition of the product
- If applicable, provide product photos, packaging photos, or other relevant evidence
After receiving your request, we will review the return eligibility and notify you of the next steps via email.
Please do not send the merchandise back directly without approval.
Return Shipping and Return Labels
After your return request is approved, we will provide an electronic return label.
You will need to download and print the return label, properly package the merchandise in accordance with our packaging requirements, affix the return label to the package, and send it back.
Returning merchandise directly without authorization may cause processing delays and may affect the refund process.
Return Costs
For returns due to personal reasons, consumers may be required to bear reasonable return-related costs, including return shipping fees. Applicable return costs may be deducted from the refund amount.
If the return is due to product quality issues, damage during shipping, or an incorrect item sent by us, we generally will not charge consumers any return-related costs.
Specific return costs will be determined based on the reason for return and the actual circumstances.
Damaged, Defective, or Incorrect Items
If you receive a product with quality issues, shipping damage, or that does not match your order, please contact us as soon as possible and provide the order number, a description of the issue, and relevant photos or packaging evidence.
We will review the specific situation and provide appropriate solutions. Where conditions are met, we may offer a full refund, partial refund, or other appropriate remedies.
For returns due to product quality, shipping damage, or incorrect items, we generally will not charge consumers any return-related costs.
Refund Processing
If the return requires shipping the merchandise back, the refund process is generally as follows:
Submit return request → Review return eligibility → Ship the merchandise back as required → Receive and inspect the merchandise → Initiate refund
After we receive and verify the returned merchandise, we will initiate the refund within 1–5 business days. Refunds are generally processed through the original payment method used for the order or through the original payment institution.
After the refund is initiated, the actual arrival time depends on the bank, credit card issuer, payment service provider, or other financial institution used by the consumer. Therefore, we cannot guarantee the specific date of arrival.
If a refund is not required to be accompanied by a return of the merchandise based on the specific circumstances, we will process the refund in accordance with the applicable procedure after confirming refund eligibility.
If the refund has been initiated but you have not received it within a reasonable time, you may contact your bank, credit card issuer, or payment service provider for inquiry, or contact us to confirm the refund status.
Return Requests Beyond 30 Days
Return requests submitted after the 30-day return period generally do not qualify under this policy.
If applicable law grants consumers other rights, or if the specific situation involves product quality issues, shipping damage, or incorrect items, we will handle the matter based on the specific circumstances and applicable law.
Unauthorized Returns
Please wait for our return confirmation and relevant instructions before sending the merchandise back.
Returning merchandise directly without authorization may cause processing delays and may affect the refund process.
Contact Us
To submit a return request or inquire about refund matters, please contact us through the following channels:
Email: hello@firocantoor.com
Phone: +1 (414) 385-7296
Address: 8516 W Maple St, Milwaukee, WI 53214, US
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (ET)