This Shipping Policy explains order processing, shipping costs, transit times, order tracking, and related situations that may arise during the shipping process.
1. Shipping Area
We currently only offer shipping services within the continental United States.
Shipping availability may depend on the specific delivery address, shipping conditions, and order requirements. If there are issues with the delivery address, we will contact you through the contact information provided in the order where reasonably possible.
2. Shipping Costs
Shipping costs are calculated based on the order amount:
- Orders below €169.99: Shipping fee is €9.99.
- Orders of €169.99 or above: Free shipping.
Applicable shipping costs will be displayed during checkout.
3. Order Processing
Orders are typically processed within 1–3 business days after the order is placed.
Processing time refers to the time required from order submission to when we complete order preparation and hand over the merchandise to the carrier.
Processing time does not include shipping time.
Order processing times may vary due to order volume, product availability, holidays, or other operational factors.
4. Shipping Methods and Estimated Time
Depending on the delivery address, availability, and order requirements, we may use the following carriers:
- FedEx
- DHL Express
- UPS
The specific carrier will be determined based on the actual circumstances of the order.
After the order is processed and handed over to the carrier, the estimated shipping time is typically 6–10 business days.
Therefore, under normal circumstances, the overall timeframe from order placement to delivery generally includes:
- Processing time: 1–3 business days;
- Shipping time: 6–10 business days.
The above timeframes are estimates and are not guaranteed delivery dates. Actual shipping times may vary due to carrier performance, delivery address, weather, holidays, shipping conditions, and other factors.
5. Order Tracking
After the order is shipped, we will typically provide tracking information to you once the logistics information becomes available.
You may use the tracking information provided by the carrier to check the delivery status of your order.
Logistics tracking information may take some time to appear or update.
If the tracking information has not updated for an extended period, or if you have not received the order beyond the estimated shipping time, please contact us and we will assist in checking the order status.
6. Taxes and Customs Clearance
Applicable taxes are included in the price of the relevant merchandise.
We engage logistics service providers to handle applicable customs clearance procedures.
Consumers are not required to pay additional customs clearance fees upon delivery of the merchandise.
7. Shipping Delays
Shipping times may be affected by the following factors:
- Severe weather;
- Carrier shipping delays;
- Holidays;
- Natural disasters;
- Unexpected shipping issues; or
- Other circumstances beyond reasonable control.
If there is a significant delay with your order, or if you have not received it beyond the estimated shipping time, please contact us.
We will assist in checking the delivery status based on the order and logistics information, and coordinate with the carrier as appropriate.
8. Damaged or Lost in Transit
If the merchandise is damaged during transit, please contact us as soon as possible.
To assist us in handling the issue, please provide:
- Order number;
- A detailed description of the issue with the merchandise;
- Photos of the merchandise and packaging, if applicable.
We will review the relevant information based on the specific circumstances and coordinate with the carrier for investigation as appropriate.
If an order is suspected to be lost in transit, please contact us promptly. We will investigate the shipping status based on the order information and logistics tracking records, and coordinate with the carrier as appropriate.
Refund and after-sales handling involving shipping damage, loss, or other merchandise issues will be processed in accordance with our Return and Refund Policy and applicable law.
9. Delivery Address
When placing an order, please ensure you provide an accurate and complete delivery address.
If you discover that you have entered an incorrect address, please contact us as soon as possible.
If the order has not yet been shipped, we will make reasonable efforts to assist with address modifications, but whether the modification can be made depends on the current status of the order.
If the order has already been shipped, the delivery address generally cannot be modified.
For shipping delays, returns, or additional shipping costs resulting from incorrect, incomplete, or undeliverable addresses, we will handle them based on the specific circumstances.
10. Shipping Responsibilities
We are responsible, within reasonable scope, for:
- Processing orders in a timely manner;
- Handing over the merchandise to the carrier in accordance with applicable shipping arrangements;
- Providing tracking information once logistics information becomes available;
- Providing reasonable assistance for known shipping issues; and
- Coordinating with the carrier regarding shipping issues as appropriate.
Consumers are responsible for:
- Providing an accurate and complete delivery address;
- Ensuring they are able to receive the order normally;
- Monitoring the logistics status where tracking information is available; and
- Contacting us promptly upon discovering shipping issues.
This policy does not limit the rights granted to consumers by applicable law, nor does it exclude our liability as required by law.
11. Contact Us
If you have questions about shipping, order tracking, shipping delays, shipping damage, or other shipping issues, please contact us primarily via email.
Email: hello@firocantoor.com
Phone: +1 (414) 385-7296
Address: 8516 W Maple St, Milwaukee, WI 53214, US
Business Hours: Monday to Friday, 9:00 AM–6:00 PM (ET)